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Token Transit
Issues and Refunds
Issues and Refunds
Transfer passes to a new phone, request a refund, or get help with lost phone/account access issues.
I have a new phone number, how do I transfer my passes?
I have a new phone number, how do I transfer my passes?
I need to request a refund
Can I request a refund?
How long will my refund take to process?
I need help with an IEHP/Kern pass
Issues with free passes (Kern Health and IEHP)
I lost my phone
What happens if I lose my phone?
Why was my account suspended?
Why was my account suspended?
I can't access my account
How do I access my account?
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