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  1. Token Transit
  2. Issues and Refunds

Issues and Refunds

Transfer passes to a new phone, request a refund, lost phone/account access issues, get help with an IEHP/Kern pass.

I have a new phone number, how do I transfer my passes?

  • I have a new phone number, how do I transfer my passes?

I need to request a refund

  • Can I request a refund?
  • How long will my refund take to process?

I need help with an IEHP/Kern pass

  • Issues with free passes (Kern Health and IEHP)

I lost my phone

  • What happens if I lose my phone?

Why was my account suspended?

  • Why was my account suspended?

I can't access my account

  • How do I access my account?
  • Low Battery
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